Start pay as you go and top up your AI balance

Pay as you go is the second way to pay, beside the packages. It suits a business that wants to start small: a monthly base fee keeps your channel, inbox, flows and CRM on, and every AI reply is paid from a prepaid balance.

Start

1. 1Open Billing & plans in Settings (or pick pay as you go when you sign up).
2. 2On the Pay as you go card, click “Start for … /month” and pay the base fee.
3. 3A one-time welcome credit lands in your balance, so you can try your agent with real customers straight away.

Top up

1. 1Open the Top up tab and pick an amount (from $1).
2. 2Pay. The amount is added to your balance as soon as the payment goes through.

• AI credits count the same way as on a package: 1 for every AI answer, +1 for each action the agent takes (up to 2), +1 when it hears a voice note or reads a photo or PDF. Each reply takes its credits from your AI credit balance.
• AI credits are prepaid platform usage: they never expire and are non-refundable, and nothing is ever charged automatically — you decide when to top up.
• Small top-ups show a small card fee before you pay; bigger ones can come with bonus credit.
• Want a brake? In the Top up tab click “Set a monthly limit”. When this month's AI spend reaches it, your agents pause and your team takes over.