Plans, limits and free trials
What each plan includes, what counts against it, and how the trial works.
3 min read
- Every plan sets limits on channels, contacts, flows, team members, workspaces and AI credits per month. Billing & plans in Settings shows your usage against each one, and exactly where every AI credit went.
- AI credits: 1 for every AI answer (agents and AI steps in flows), +1 for each action the agent takes for the customer (a booking, an order, a lookup — up to 2), +1 when it hears a voice note or reads a photo first. So a reply is 1 to 4 credits. You get a notice at 80% and at 100%.
- Usage counts what already happened: deleting an agent, a chat, an order or a workspace never gives credits or orders back, and the counters start fresh on the 1st of each month.
- Sometimes our team gifts extra free-trial days. When that happens you get a notification and a gift card on your home page showing your new end date — nothing to do, just enjoy.
- Your plan belongs to your account, not to one workspace: channels, contacts and AI replies are shared across all your workspaces.
- Each plan also has a monthly AI budget that keeps AI costs fair for everyone. Normal use never gets near it; if an unusually heavy month reaches it, your agents pause and your team answers from the inbox until the month resets or you upgrade.
- Test replies in the agent playground come from a separate free monthly allowance.
- Every plan card has two buttons: “Start 7-day free trial” — no credit card, everything switched on — and “Subscribe now” to start paid straight away. When the trial ends nothing is charged; you choose whether to subscribe.
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