Connect TikTok (DMs and comments)

TikTok lets apps answer DMs only for Business accounts, and since May 2026 TikTok asks every Business account to verify the business with documents. That's TikTok's rule for every messaging tool, not Chatmizer's. Personal and creator accounts can't use TikTok DMs through any app. Do these first:

1. 1Switch to a Business account: Profile → ☰ menu → Settings and privacy → Account (or Manage account) → Switch to Business Account.
2. 2Complete TikTok's Business Verification when it asks: a business licence, commercial registration or tax document in the business's name. TikTok reviews it, which can take a few days.
3. 3Link it to TikTok for Business: sign in at business.tiktok.com with the same TikTok account. If you already run TikTok ads from this account, it's usually linked already.
4. 4Let everyone message you: Settings and privacy → Privacy → Direct messages → Everyone. Otherwise new chats wait in Message requests until you accept them.
5. 5Check your region: TikTok doesn't allow apps to send DMs for accounts in the EU (EEA), the UK or Switzerland.

Then connect it in Chatmizer

1. 1Open Channels in Chatmizer and choose TikTok.
2. 2Sign in to TikTok and keep every box ticked. We only ask for your messages and comments — never to post videos or read your stats.
3. 3You come straight back to Chatmizer. New DMs and comments start arriving in the Live Inbox.

What works on TikTok

• DMs in and out, with your AI agent or a flow answering — orders (Orderista), bookings (Booking Zone) and chat orders included.
• Photos, videos, stickers, emojis and shared TikTok videos show in the inbox. Photos are saved, so they never expire.
• Replies can carry text and photos (JPG or PNG, up to 3 MB). TikTok doesn't let businesses send videos, voice notes or files, so your agent sends those as a link instead.
• Comments on your videos: reply in public automatically with Comments to DMs.

What TikTok doesn't allow (so we don't promise it)

• A first DM to someone who only commented. On TikTok, Comments to DMs replies to the comment in public; the chat starts when they message you, and your agent or flow takes over then.
• Voice notes and location pins — TikTok DMs don't carry them. If a customer pastes a Google Maps link, Chatmizer still reads the location.
• Buttons. Choices are sent as a numbered list; customers reply with the number or the word.
• Messages more than 48 hours after the customer's last message. Follow-ups, order updates and booking reminders respect that window automatically.

"Message request sent": is something wrong?

No. When someone who doesn't follow your account messages you for the first time, TikTok shows THEM "message request sent". That's TikTok's own screen, not Chatmizer. To let everyone reach you straight away, open the TikTok app → Settings and privacy → Privacy → Direct messages, and choose Everyone. If a first message still waits in TikTok's Message requests, accept it once in the app; after that the chat flows into your Live Inbox like any other.