Guides in Chat orders
- Chat orders: how orders arriveYour AI agent or a flow takes the order in the chat; it lands in Chat orders as a card.3 min read
- Confirm, get paid, deliver: the order lanesWhat each lane means, and what the customer hears at every step.3 min read
- Order rules: changes, cancelling and late ordersSet once; your AI agent follows them with every customer, and you are told when an order is late.3 min read
- Spaces: a separate board for each agent or line of businessCakes on one board, clothes on another — each with its own payment link and rules.3 min read
- The reply window: send order updates in timeWhatsApp, Instagram and Messenger let you message a customer for 24 hours after their last message.3 min read
Still stuck?
Our team answers real questions from real people. Customers open a ticket inside Chatmizer; everyone else can message us.