Store staff: let your team work orders and answer customers

Give the people who run your store day to day their own seat. They work the order board and answer your store's customers in the live inbox. Your products, prices, payment methods, revenue and settings stay with you.

Two kinds of store seat

• Store staff: the order lanes plus the live inbox, on your store's own WhatsApp numbers only. For whoever answers customers and runs the orders.
• Store orders: the order lanes only, no chats. For whoever packs and sends.

Add one

1. 1Go to Settings → Team. Invite them by email and pick Store staff, or make a staff login with the job Store staff.
2. 2Have more than one store? Pick the stores they work in. They see only those orders and answer only those numbers.
3. 3Check the numbers they will answer, shown under the choice. No number yet? Link one in WhatsApp Store → Chat.

What they can and can't do

• Can: move orders (confirm, prepare, send, delivered), mark paid, check payment screenshots, add a phone order, reply to customers.
• Can't: change products, prices, checkout, discounts or payment methods, see revenue, download the customer list, delete orders, or open flows, AI, broadcasts, billing or the team.

When they reply in a chat, the AI steps back for that customer, the same as when you reply. Their inbox follows your store's numbers by itself: move a number to another store and their chats move with it.