Delivery times, your questions, suggestions and the order desk
Let customers pick a time, ask your own questions, suggest what goes well together, apply discounts automatically, take phone orders, move orders in bulk and see your numbers.
4 min read
At checkout
- Times: in Checkout, switch on Delivery and pickup times, list your slots (like 10:00-12:00), how many days ahead, your preparation time and closed days. Customers pick a day and a slot; times are in your business's time zone.
- Your questions: add up to 6, free text or a list (gift message, cutlery…). Answers show on the order.
- Automatic discounts: on a discount, switch on Apply automatically. No code needed; when its rules fit, the best one is applied and shown at checkout.
- Per-order limits: on a product, set a minimum and maximum per order.
Selling more
- Goes well with: on a product, pick up to 8 products to suggest with it. They show in the product and first in the cart, next to "Add X more for free delivery".
- Order again: customers who open your store from the chat see "Welcome back" and can refill their last order in one tap.
The order desk
- New order: on the Orders tab, enter a phone or walk-in order. Prices and stock come from your catalogue and the customer gets the usual WhatsApp messages.
- Bulk: tick orders at the same step and move them together.
- Insights: sales, orders, average order, collected money and best sellers for 7, 30 or 90 days.
- Import: in Catalogue, press Import CSV to add up to 200 products at once (download the template first).
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