Order, booking and chat-order flows that never leave a customer stuck

When the customer writes again

If a customer finished a flow in the last 7 days and writes again (“hi”), the same flow starts again from its first step. Orderista and Booking Zone open on what the customer already has: their order or their next booking, with its status. The Chat orders flow does the same with an open chat order: where it is (and the payment link while it waits for payment), then New order or Talk to us.

• New order / New booking — start again.
• Change — before the store accepts the order (or before the booking's cancel notice), the customer changes it themselves. Later, it goes to your team.
• Cancel — the same rule.
• Talk to us — the chat is handed to your team, and you get a notification (urgent when an accepted order or a close booking is at stake).

Name and phone number

1. 1The customer types their name. Their profile name is offered as one tap; voice notes are not accepted for names.
2. 2On WhatsApp the number is already known: the customer only confirms it.
3. 3On other channels, a number the customer types is read back to them before it is saved.
4. 4A returning customer who confirmed both is not asked again.

Guided choices

Every step is a choice: buttons on Messenger, Instagram and Telegram, reply buttons or a numbered list on WhatsApp, a numbered list on X, Reddit and TikTok. Back and Other days are always there. If a reply does not match the choices, they are shown again; after two misses Talk to us is added.