Test a flow like a customer, on every platform
Chat with your flow before it goes live and see exactly how each message looks on WhatsApp, Instagram, Messenger, Telegram and TikTok.
3 min read
- 1Open your flow and press Test. A chat opens next to the canvas (full screen on a phone). Nothing is sent to anyone and nothing is saved.
- 2Pick the platform to test on. The chat takes that app's look, and the messages arrive the way that platform shows them.
- 3Send the first message like a customer would — tap one of the trigger's keywords to start.
- 4Answer it: tap buttons and quick replies, pick menu options, type answers to questions. Wrong answers are asked again, just like live.
- 5Switch platform at any moment: the same conversation replays on the new one, so you can compare WhatsApp and Instagram side by side.
- 6Edit a block on the canvas while the test is open — the chat updates straight away.
- Yellow notes under a message show what that platform changes: a label cut to 20 characters, more than 3 buttons sent as a numbered list on WhatsApp, no buttons at all on TikTok, X and Reddit, a message longer than the platform allows.
- Waits: a Delay shows a “Skip the wait” button; a Smart delay can be answered or timed out.
- Steps that use your live data — booking, taking an order, order status and web requests — let you choose what happens (for example “Booked” or “No free times”), so you can walk every branch.
- The person icon sets the pretend customer: tags and saved details your conditions check. The flow's own tags and answers are added as you go.
- The steps button lists every block the chat passed through. Tap one to find it on the canvas.
- An AI step that hands the chat to one of your agents can write a real reply from the test — it uses your free test credits.
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