Act on many conversations at once
Select conversations in the Live Inbox and mark them read, close, reopen, archive, assign or delete them — and see what the platform did too.
3 min read
- 1In the Live Inbox, press Select above the list.
- 2Tick the conversations, or press Select all.
- 3Use the icons: mark read, mark unread, assign, close, reopen, archive, delete.
- 4A message confirms how many changed and whether the platform followed. If something fails, nothing is lost and your selection stays, so you can try again.
What reaches WhatsApp, Messenger and Instagram
- Mark read — also marked read on the platform (on WhatsApp the customer sees blue ticks).
- Archive — archived on the platform too.
- Reopen an archived chat — active again on the platform.
- Delete — removed from Chatmizer with its messages. No platform lets an app delete a chat, so there it is archived.
- Close, snooze, mark unread — inside Chatmizer only; the platforms have no such state.
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