Orderista: common questions

Does Chatmizer take the payment?

No. Orderista records how the customer will pay — cash on delivery, card on delivery, already paid or pay at pickup. The money goes straight to you.

The customer didn't get the “on the way” message. Why?

• Open the order and read its timeline: every step says whether the customer was told, and why not.
• “Window closed”: on WhatsApp, the customer last wrote more than 24 hours ago. Add an approved update template in Settings.
• “Switched off”: that step is off under Settings → Customer updates.
• Phone orders reach the customer only if their number has chatted with you on WhatsApp, or a template is set.

An address is “outside your delivery zones”

The distance from your store is bigger than your largest ring. Add a bigger ring in Delivery, or offer pickup. Check the store's own location is right, too.

An item ran out in the middle of the day

Switch it to “Sold out” in the menu. Nobody can order it until you switch it back — orders already placed are not changed.

Can I have more than one branch?

Yes — add a store for each branch, with its own menu, zones and hours. How many stores you can have depends on your plan.

Is there a limit on orders?

Each plan includes a number of orders per month, shown at the top of Orderista. When you reach it, upgrade to keep taking orders.