Chat leads in Bitrix24as contacts and deals
Paste one inbound webhook link and every customer who messages you, and every order they place in the chat, lands in your Bitrix24 CRM — kept up to date as things change.
Connect Bitrix24The short answer
Chatmizer creates and updates Bitrix24 CRM contacts from your chat customers, with phone, email and client type, and turns orders and chat orders into deals with stage, amount and currency, linked to the contact. It connects through your portal's inbound webhook, matches existing contacts by phone or email, and never deletes anything in Bitrix24.
What it does
Contacts
Name, phone and email, and the client type: a customer who has ordered is marked as a client.
Orders as deals
Each order and chat order is a deal with stage, amount and currency, linked to the contact — won when delivered or paid, lost when cancelled.
No duplicates
Existing contacts are matched by phone or email before anything is added.
Connect with a webhook
No platform app to install: paste your portal's inbound webhook link with the CRM permission. It is checked with Bitrix24 before it is saved, and stored encrypted.
How it works
- 1
A new customer messages you and becomes a Bitrix24 contact.
- 2
They order in the chat and a deal appears, linked to that contact.
- 3
Delivered or paid, the deal is won; cancelled, it is lost.
What businesses use it for
Online stores on Bitrix24
Orders from WhatsApp and Instagram chats are deals with their amount and currency in your portal.
Online storesProperty enquiries
Every chat enquiry is a contact your agents can pick up in Bitrix24.
Real estateYour team inbox, your CRM
Answer in Chatmizer's shared inbox; Bitrix24 keeps the customer and deal records.
Shared team inbox
Set it up in three steps
- 1
In Bitrix24 open Developer resources → Other → Inbound webhook.
- 2
Tick the “CRM” permission, press Save and copy the webhook link.
- 3
In Chatmizer open Integrations → Bitrix24, paste the link and press Connect. Then switch on Contacts, Orderista orders and Chat orders.
Questions people ask
Do bookings sync to Bitrix24?
No. Bitrix24 receives contacts, orders and chat orders. Bookings stay in Booking Zone.
Do my chat messages appear in Bitrix24?
No. Contacts and deals sync; the conversations stay in Chatmizer's inbox.
Why are phone and email not updated later?
Bitrix24 adds a new phone or email on every update instead of replacing it, so Chatmizer writes them only when it creates the contact.
Does anything sync back, or get deleted?
No. The sync goes one way, from Chatmizer to Bitrix24, and Chatmizer never deletes anything there.
Connect it once and let every chat keep it up to date.