For online stores and social sellers

A chatbot for online storesthat sells in the DMs

Your customers screenshot a post and ask “do you have this in black?”. Chatmizer's AI agent knows which product it is, answers with its price and photo, takes the order and keeps every order on one board — from new to delivered.

Start selling in your DMs

The short answer

Chatmizer lets an online store sell inside WhatsApp, Instagram, Messenger and TikTok chats. Its AI agent learns your products from your website, recognises them from customers' photos and screenshots, answers price and availability, and records each order in Chat orders — where it moves from confirmed to paid, shipped and delivered, with the customer told at each step.

Sound familiar?

  • “Price?” a hundred times a day

    Every post brings the same questions in the DMs, and a slow answer is a lost sale.

  • Orders live in chat history

    Size, colour, address and payment are scattered through a conversation, and nobody knows which orders are still unpaid.

  • Customers send photos, not product names

    A screenshot of a post or a photo of a friend's bag — someone has to work out what it is and what it costs.

One customer, start to finish

  1. 1

    A customer sends a screenshot of your post: “Do you have this?”

    The agent recognises your products from photos

  2. 2

    The agent replies with the product's name, price and photo, and asks size, colour and address.

    AI sales agent

  3. 3

    The order is recorded with its own reference and appears on your board.

    Chat orders

  4. 4

    If you use one, the agent sends your payment link; you mark the order paid.

    Chat orders autopilot

  5. 5

    You move it to Shipped and Delivered — the customer hears each step, and repeat buyers move up your CRM pipeline.

    Customer updates and Contacts CRM

What you use

  • Product knowledge from your website

    The agent learns each product's photo and price from your site and sends the photo when asked.

  • Chat orders

    Every order on one board: new, confirmed, awaiting payment, paid, shipped, delivered — with separate boards for separate brands.

  • An AI sales agent

    Answers questions, collects size, colour and address, and records the order.

  • Comments to DMs

    A keyword comment on Instagram or Facebook gets an automatic private reply with the details.

  • Broadcasts

    WhatsApp broadcasts with approved templates to customers who opted in; Instagram and Messenger to people who wrote in the last 24 hours.

  • Follow-ups

    A short series of messages for people who asked but did not buy, which stops when they reply.

Live in three steps

  1. 1

    Give the AI agent your website so it learns your products, prices and photos.

  2. 2

    Set your order rules — how long customers can change an order, and your payment link if you use one.

  3. 3

    Connect Instagram, WhatsApp, Messenger or TikTok and switch on the sales agent.

Questions people ask

Do I need a Shopify store?

No. The agent learns your products from your website, and orders are recorded in Chatmizer's Chat orders.

Does Chatmizer process payments?

No. It can send your own payment link, and you mark an order paid. Cash on delivery is recorded too.

Can I message customers first with offers?

On WhatsApp, with approved templates to customers who opted in. On Instagram and Messenger, to people who wrote to you in the last 24 hours — those are the platforms' rules.

I sell several brands — can I keep them apart?

Yes. Chat orders spaces give each brand its own board, rules and payment link.

See it with your own customers — start a free trial, no card needed.

Start selling in your DMs

Go deeper

Read next

Step-by-step guides

Chatmizer for other businesses