For hotels, guesthouses and holiday rentals

A chatbot for hotelsthat answers every guest in their own language

Guests message before they book and while they stay: rates, breakfast, parking, check-in time, how to find you. Chatmizer answers from your own information in each guest's language, takes down booking requests and passes them to your front desk.

Start answering guests in the chat

The short answer

Chatmizer gives a hotel, guesthouse or holiday rental an AI agent on WhatsApp, Instagram and Messenger that answers guests from the information you give it — rooms, rates, amenities, check-in times, directions — in the language each guest writes in. It collects booking requests (dates, number of guests, name and phone) and hands them to your team in the shared inbox to confirm; it does not manage room availability.

Sound familiar?

  • The same questions, day and night

    Is breakfast included, what time is check-in, is there parking, how far is the beach — answered by whoever is at the desk, at 3am too.

  • Guests write in many languages

    A message in English, Arabic or French waits until someone who speaks it is on shift, and the guest books somewhere that answered.

  • Booking requests get lost in chats

    Dates, number of guests and a phone number scattered across a long conversation, and nobody sure who replied.

One customer, start to finish

  1. 1

    A guest writes in French: “Do you have a sea-view room for two adults, 12 to 15 May?”

    AI agent that replies in the guest's language

  2. 2

    The agent describes your sea-view rooms and rates from your information, and explains breakfast and check-in times.

    Knowledge from your website and PDFs

  3. 3

    It asks for arrival and departure dates, number of guests, name and phone, and saves them on the guest's contact.

    Collected fields and Contacts CRM

  4. 4

    It tells the guest your team will confirm, and your front desk is notified with the chat open in the inbox.

    Handover to your team

  5. 5

    On arrival day the guest sends a voice note asking how to find you; the agent hears it and answers with the directions you gave it.

    Voice notes understood

What you use

  • An AI receptionist

    Answers rooms, rates, amenities, policies and directions from your website, PDFs and notes, in each guest's language.

  • Booking requests, collected

    Dates, guests, name and phone asked naturally and saved on the contact, for your team to confirm in your own booking system.

  • Shared inbox and handover

    Every chat from WhatsApp, Instagram and Messenger in one inbox; the agent passes on what it should not answer, and your team is notified.

  • Voice notes, photos and locations

    A guest's voice note is transcribed and answered, a photo is looked at, and a shared pin or maps link is read as an address.

  • WhatsApp templates and broadcasts

    Reach a guest after WhatsApp's 24-hour window with an approved template, or send an offer to guests who opted in.

  • Follow-ups

    Add a guest after their stay, or after an enquiry that went quiet, to a short series of messages that stops the moment they reply.

Live in three steps

  1. 1

    Teach the AI agent your rooms, rates, amenities, policies and directions from your website, PDFs or notes.

  2. 2

    Add the details every booking request needs — dates, guests, name, phone — and the questions it must always pass to your team.

  3. 3

    Connect WhatsApp, Instagram and Messenger, and switch the agent on.

Questions people ask

Can the hotel chatbot check availability and confirm a room?

No. Chatmizer does not connect to your booking or property management system. It collects the request and hands it to your team, who check availability and reply in the same chat.

Will it quote the right room rates?

It quotes only the rates you give it, so keep them current. When a price depends on dates or season, tell it to pass the chat to your team instead.

Can it answer guests in several languages?

Yes. It replies in the language each guest writes in — Arabic, English, French and more — from the one set of information you give it.

Can guests book a spa treatment or a tour?

Yes, when it is a timed service: Booking Zone offers real free times for treatments, tours or transfers. Room nights are not booked this way.

Can I message guests before arrival or after checkout?

Yes, within each platform's rules: freely while the chat is open, and on WhatsApp after 24 hours with an approved template. Offers go only to guests who opted in.

See it with your own customers — start a free trial, no card needed.

Start answering guests in the chat

Go deeper

Read next

Step-by-step guides

Chatmizer for other businesses