For pharmacies and health stores

A chatbot for pharmaciesthat turns a list into a delivery order

Customers message a list, a voice note or a photo of a box and ask “do you have this, and how much?”. Chatmizer turns that chat into an order on a live board, your pharmacist checks and prices it, and the customer confirms the total in the same chat.

Start taking pharmacy orders in the chat

The short answer

Chatmizer lets a pharmacy take delivery and pickup orders in WhatsApp, Instagram and Messenger chats. Customers send what they need as text, a voice note or a product photo; it lands on a live board where your pharmacist checks stock and prices it, and the customer gets the total to confirm. By default, no order is accepted until your team has checked it.

Sound familiar?

  • Lists arrive in every format

    A typed list, a voice note, a photo of an empty box. Someone has to read each one and work out what is needed.

  • Questions you should not answer by chat

    Some messages need a pharmacist, not a quick reply, and they get lost between price questions.

  • Addresses that do not reach the door

    “Near the mosque” is not enough for a rider at night, and every call back delays the delivery.

One customer, start to finish

  1. 1

    A customer sends a voice note with three items and a photo of a box.

    AI agent hears voice notes and reads photos

  2. 2

    The agent recognises the product from your catalogue and collects the list and the delivery location.

    Product recognition and location check

  3. 3

    The order lands on your live board, where the pharmacist checks stock and prices it.

    Orderista live board

  4. 4

    The customer gets the total in the chat and confirms.

    Customer confirmation

  5. 5

    A question that needs a pharmacist goes to your team with the chat open.

    Handover to a person

What you use

  • Orderista for pharmacies

    A product catalogue plus free-text lists: customers can ask for anything and your team prices it. Delivery zones, pickup and branches.

  • An ordering AI agent

    Takes the list from text, voice notes or photos, and recognises your products from your website and catalogue.

  • Live board

    New, preparing, on the way and done, with staff logins for the counter and the riders.

  • Address checks

    The agent asks for a missing street or building number, and accepts a shared location pin or a Google Maps link.

  • Handover rules

    You decide which questions always go to a pharmacist, and the agent passes them over instead of answering.

Live in three steps

  1. 1

    Create your store as a pharmacy and add your catalogue, or start with free-text lists only.

  2. 2

    Set delivery zones, pickup, opening hours and the questions the agent must hand to your pharmacist.

  3. 3

    Connect WhatsApp, Instagram or Messenger and switch on the ordering agent.

Questions people ask

Does every product need to be in the catalogue?

No. Customers can send any list and your team prices it on the board, so a large stock does not have to be typed in first.

Are orders accepted automatically?

Not by default. A new pharmacy store waits for your team to check stock and accept each order, and the customer confirms the final total.

Will the AI give medical advice?

It answers from the information you give it. Set it to hand any medical question to your pharmacist, and it will pass the chat over.

Does Chatmizer take payments?

No money moves through Chatmizer. Each order records how it is paid, such as cash or card on delivery, or paid at pickup.

See it with your own customers — start a free trial, no card needed.

Start taking pharmacy orders in the chat

Go deeper

Read next

Step-by-step guides

Chatmizer for other businesses